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How to use Vroom to buy a car Advertiser Disclosure Advertiser Disclosure We are an independent, advertising-supported comparison service. Our aim is to assist you make smarter financial decisions by providing you with interactive tools and financial calculators, publishing original and objective content. This allows you to conduct research and analyze information for no cost and help you make informed financial decisions. Bankrate has agreements with issuers, including but not limited to, American Express, Bank of America, Capital One, Chase, Citi and Discover. How We Earn Profit The products that appear on this site are from companies that compensate us. This compensation could affect how and when products are featured on this website, for example for instance, the sequence in which they appear in the listing categories and other categories, unless prohibited by law. Our mortgage, home equity and other home lending products. This compensation, however, does affect the content we publish or the reviews that you see on this site. We do not cover the universe of companies or financial offerings that could be accessible to you.


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6 min read . Published on October 24, 2022.

Authored by Rebecca Betterton Written by Auto Loans Reporter

Rebecca Betterton is the auto loans reporter for Bankrate. She specializes in assisting readers to navigate the ways and pitfalls of using loans to buy the car they want.

Edited by Rhys Subitch Edited by Auto loans editor

Rhys has been editing and writing for Bankrate since the end of 2021. They are passionate about helping readers gain the confidence to control their finances through providing clear, well-researched data that helps break otherwise complicated topics into bite-sized pieces.

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In the last few years the ease of online shopping has entered the world of business shopping, and the ease of purchasing a car from the comfort of your home is hard to beat. , a platform which sells used vehicles is just one of the alternatives that are available. The aim of Vroom will be to ensure that the buying process of and easy. Its simplicity is reflected in a longer than usual return time and the option of financing but also means a smaller range of vehicles and a limited availability of state vehicles. If you are considering selling your vehicle or buying your next set of wheels through Vroom be sure to understand the process so you are able to get the best bargain. Illustrations by Bankrate. to expect when buying a car with Vroom Similar to its competitor on the internet , Vroom has an online showroom with a variety of cars to browse through. The vehicles are all certified with the CarFax stamp of approval, and there are new used cars added every week. From order to delivery can be completed completely online, which means there is no tension at the dealership. But the haggle-free experience is not without its price being fixed and the inability to bargain for a higher price. What is the best way to purchase a car with Vroom The Vroom car buying process , from browsing to delivery is done fully online, and is done in just a few seamless steps. You can shop online for a car to begin the process of buying a car , simply input your zip code on the main page, there you can browse through the hundreds of low-mileage vehicles and trucks available. After that, you’ll be presented with cars in your local area that are organized into major categories such as price and body type, year or the features. If you have your sights in a specific car you can simply look it up. Look at a variety of vehicles once you have found a few cars you are interested in there is the option of both photos and an overview of 360 degrees of the potential purchase. Without the option of a try a test drive before signing to the contract, be sure to pay close attention to the car’s features and design in this stage. For the next step with a specific vehicle you can simply select”get started” or click the “get going” button and you will be taken to a login page , where you will create an account. To make your account you will only need to enter some personal information. You can apply for financing for your vehicle. Vroom does not provide finance for vehicles directly however, it has a partnership with a dozen banks and lending partners to provide financing to Vroom users. If you decide to use your own bank, or even to pay cash upfront, you can work directly with a specialist for your car. Vroom also offers an option to trade in your vehicle. If you want to sell your current vehicle, you just need to provide your car dealer details about it and get an appraisal. When you’ve sorted out how you’ll be paying for the car you now must take steps to ensure that the vehicle is officialy yours. You can expect a telephone call from one Vroom’s car experts who will provide the secure URL to upload a photo of your driver’s licence along with evidence of insurance. The next step is to place a refundable deposit that will hold the vehicle for 72 hours. The amount varies by vehicle but it locks the car at your own risk. Depending on the specifics of your purchase, Vroom will either send you the necessary paperwork or email it to you to sign electronically. It is essential that you sign the documents within 24 hours. When the car is delivered, once the paperwork is signed you will be contact via the Vroom Delivery Support Team. You will stay up to date throughout the journey and typically takes about 10 to 14 days from the time of the purchase. The cost of delivery will differ based on the location you reside in. However, you should be prepared for a few fees to deliver. The approximate non-refundable cost is $2,999. The car will arrive at your residence or to a nearby location. After the vehicle is delivered, you’ll have a whole week or 250 miles to determine whether you would like to keep the vehicle. Remember that even though you will receive a refund of the purchase price, other costs incurred are not refunded. Bankrate tip

Your Vroom vehicle will be delivered with temporary tags so be sure to take the following arrival to make the vehicle completely yours.

What to expect when selling a car using Vroom Vroom doesn’t just offer used car purchases, but it also has a program that lets you sell your vehicle directly to them, with vehicle pickup included. Like the car buying process it can be done entirely online. One of the main benefits of working with Vroom in selling your car is its ease of use. It is likely that you could get a better offer outside of the online business, however the convenience of contactless pickup could result in a less expensive selling price. How do you sell your car with Vroom Selling your vehicle to Vroom takes only a few steps that require you to share a bit about your car, schedule to pick it up and then get paid. Find out the price of your car As with all selling scenarios you’ll need to provide the basics of your car. On Vroom’s main selling webpage, you’ll be required to enter your license plate number , as well as the state of your vehicle. According to the site, it takes just two minutes to receive the initial estimate. This number is based on Vroom’s unique buying system that is built off data from similar transactions. The price is valid for up to a week or 250 miles. Check your vehicle’s information. If you accept the proposed price and want to take the next steps you will need to upload details about yourself and your vehicle. This includes images of your photo ID and registration number, as well as the title of your vehicle and odometer. Make arrangements for pickup of your vehicle. will be contacted by the Vroom team to arrange for your vehicle to be picked up from your driveway or the most convenient location near. When pickup confirmation has been received, you will receive your payment via your choice of direct deposit or a check via mail. There are pros and cons to Vroom Selling or buying through Vroom is an excellent option for drivers looking to stay away from dealerships but might offer less competitive rates on both fronts, so weigh the benefits and drawbacks. Advantages to Vroom The most significant advantage of Vroom is the convenience. The possibility of buying your next car or selling your vehicle online with the possibility of having your brand new car arrive on your doorstep is an attractive possibility. Alongside the ease of buying and selling completely online, Vroom also offers additional assurance with each purchase. Specifically, Vroom cars carry an extended 90-day warranty that is, according to the website, help reduce unexpected costs that arise from mechanical breakdown, repairs, parts and labor. Additionally, Vroom offers one year of roadside assistance complimentary with the purchase of a vehicle. Although many lenders provide similar programs for coverage but the support offered by Vroom is a major benefit. Drawbacks of Vroom Although selling your vehicle to Vroom offers an ease of use that is not available from a private seller but you will probably not earn as much. When you deal with a private vendor, you are the primary buyer of the deal. When you deal with Vroom — as well as any of the other car sales firm, there are many moving parts which need to be covered as well. Additionally, drivers looking to buy with Vroom will be met with high fees and less-than-competitive financing rates. Although Vroom is partnered with a variety of lenders, none cater to people with low credit scores. If you are considering buying with Vroom look elsewhere. The final negative to Vroom is the fact that they only sell used vehicles. While buying is a great choice for some drivers, if want to purchase a brand new car , then Vroom isn’t for you. Reviews of Vroom The majority of reviews regarding Vroom’s customer service and overall experience are negative. Most notably, Vroom’s Better Business Bureau accreditation has been revoked, which leaves the company with an F. The BBB listed the main complaints about consumers receiving cars that differed from online photos, delayed delivery and even problems with delivery drivers being threatened. Unfortunately, the BBB isn’t the only organization cautioning drivers, Trustpilot scores Vroom in the category of “bad” with 1.2 stars. Reviewers as recently as July 2022 cite similar issues with delays in delivery and unresolved mechanical issues. While it is the case that many lending or selling sites have negative feedback online, they’re more dramatic than usual. Carvana is one example. It is a 3.7 Trustpilot ranking — though not perfect, the average score is much less worrisome than the scores Vroom provides. How do you ensure that you purchase the top vehicle from Vroom to benefit the most from the features Vroom has to offer it is important to look beyond the showroom online using sources such as Edmunds and Kelley Blue Book to get more authentic reviews of your prospective car. You should also take the vehicle to an experienced mechanic when it’s delivered. To get the most favorable financing rate, be certain to stay away from Vroom to get the best rate. If you’re planning to sell your vehicle in exchange for a loan from Vroom it is advisable to first explore or direct an auto dealer to confirm you are not losing potential profits. Should I buy my next car from Vroom? The system Vroom has set up to buy or sell is appealing due to its speedy delivery and completely online process. But , given the denial of BBB accreditation , and the most online feedback being negative, you should be on the safe side in the event that you decide to buy or sell with Vroom.


Authored by Auto Loans Reporter

Rebecca Betterton is the auto loans reporter for Bankrate. She is a specialist in helping readers to navigate the ways and pitfalls of using loans to buy an automobile.

Edited by Rhys Subitch Edited by Auto loans editor

Rhys has been writing and editing for Bankrate since late 2021. They are dedicated to helping readers gain the confidence to manage their finances through providing clear, well-researched information that break down complicated topics into manageable bites.

Auto loans editor

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